Privacy Policy & SMS Consent
Effective Date:10/01/2025
1. Introduction
Welcome to Woven Wellness Collective (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, communicate with us, or sign up to receive SMS text messages.
By using our website, providing your contact information, or completing our intake process, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, and any details you voluntarily provide through forms, messages, or scheduling systems.
Health Information: If you are a client or patient, health-related details shared through our secure systems in compliance with HIPAA.
Technical Information: IP address, browser type, device identifiers, and other analytics data when you visit our website.
3. How We Use Your Information
We use the information we collect to:
Communicate with you about appointments, scheduling, and services
Send wellness resources, updates, or promotions (if you have opted in)
Respond to inquiries and provide client support
Improve our website, services, and user experience
Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal information.
4. SMS Messaging Consent and Opt-In Process
By providing your phone number and opting in, you consent to receive SMS text messages from Woven Wellness Collective. These messages may include:
Appointment reminders and confirmations
Information about our services and availability
General wellness updates and client support messages
How Clients Opt In:
Clients can opt in to receive SMS messages in one of the following ways:
Paper Intake Forms: Clients may provide written consent on in-person intake forms during their initial visit.
Online Portal Forms: Clients may provide consent when submitting their phone number through our secure online portal intake forms.
Text Message Enrollment: Clients may also opt in by texting START to (479)-599-7449.
Message and data rates may apply. Message frequency varies.
You can opt out of SMS messages at any time by replying STOP to any message. You may also reply HELP for assistance. Consent to receive SMS messages is not required to receive services from Woven Wellness Collective.
5. Opt-Out & Contact Options
To stop receiving text messages, reply STOP at any time.
To request help or information, reply HELP, email info@wovenwellnesscollective.org, or visit www.wovenwellnesscollective.org.
6. How We Protect Your Information
We implement administrative, technical, and physical safeguards to protect your information. For health-related data, we comply with applicable HIPAA standards and maintain confidentiality at all times.
7. Sharing of Information
We may share your information only as necessary to:
Provide services through trusted vendors (e.g., scheduling platforms or billing systems)
Comply with legal or regulatory obligations
Protect the rights and safety of clients or staff
All vendors handling protected health information must sign a Business Associate Agreement (BAA).
8. Your Rights
You have the right to:
Access or request correction of your personal information
Withdraw consent for non-essential communications
Request deletion of personal data, subject to legal and medical record retention requirements
To exercise these rights, contact us at info@wovenwellnesscollective.org.
9. Updates to This Policy
We may update this Privacy Policy periodically. The effective date above reflects the latest revision. Continued use of our website or SMS communications after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our SMS messaging practices, please contact us:
📧 Email: info@wovenwellnesscollective.org
🌐 Website: www.wovenwellnesscollective.org